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Production & Shipping

Plating

All Sterling Silver, Noble Bronze, and 14K White Gold keepsakes (excepting items that include Patina) are plated with an all-new Rhodium plating. This new Rhodium is harder than any currently used in the jewelry world. It is highly scratch resistant and helps prevent tarnishing, letting keepsakes retain their just-new shine longer. There is no charge for this service.

Production Times

After being handcrafted by our artisans, Thumbies®, Buddies Pet Keepsakes®, Lifestyle, and Phoenix Collection® will be ready to ship out to you within 7 business days from receipt of the complete order.* If needed, rush orders can be completed in 3 business days (plus shipping time) for an additional fee.

There are two exceptions to this 7-day Production time: FastTouch™ and Keychains…

FastTouch™

FastTouch™ is Thumbies® next-day production, which we offer for a few select items. In order to offer this quick turnaround time, these pieces are not created with our usual fully-cast process. The result is a piece that is slightly less tactile than our other regular-production pieces, but otherwise quite similar.

Next-day production also requires we add a rush premium to the price. Orders received for next-day production by 12pm (noon) Central Time will be ready to ship by 3pm the following business day. Please do not expect to receive these pieces within 24 hours, but that they will ship next-business-day.

Shipping

Shipping times will be determined by your location and the shipping method you select(ed) at check-out. Our standard shipping method is UPS.

  • Orders shipping to Alaska and Hawaii should anticipate an additional week's time to receive keepsakes and will be shipped USPS.
  • Orders shipping to P.O. Boxes will be shipped USPS.
  • Orders containing cremated remains are shipped USPS, who charges a special handling fee in addition to the standard shipping cost.
  • Expedited shipping services are available if needed.

If you have any questions on your order or timing, please call Customer Service at 877.848.6243 (or 847.381.9000 if outside the US).

*A complete order is defined as an order where all details are clearly defined and a usable print(s) have been received.