Production & Shipping
Engraving
All keepsakes include some engraving in the purchase price. The exact amount (number of lines and characters/spaces per line) differs from item to item. Many keepsakes include additional/extended engraving options at an additional cost. On most pieces, you have the option of a script or sans serif Block typeface. Some engraving is cast when the keepsake is created and cannot be added/altered after the piece is created. These items are indicated in their product page descriptions. Please note: for best legibility, Block engraving is rendered as all CAPS.
Plating
All Sterling Silver and 14K White Gold keepsakes (except items that include Patina) are plated with Rhodium. Noble Bronze keepsakes are plated with Palladium. These hypo-allergenic coatings are highly scratch resistant and help prevent tarnishing, letting keepsakes retain their just-new shine longer. Sterling silver keepsakes that include resin but no patina are plated before the resin is added and cannot be re-plated after creation. There is no charge for this service.
Production Times
After being handcrafted by our artisans, Thumbies®, Buddies Pet Keepsakes®, Lifestyle, and Phoenix Collection® will be ready to ship out to you within five business days from receipt of the complete order. Several keepsakes are available for rush orders, which can be completed in 3 business days (plus shipping time) for an additional fee.
Please Note: FastTouch keepsakes ship the same business day for completed orders received M-F by 12:00 PM (Central).
FastTouch™
FastTouch™ is Thumbies same-day production, which is offered on select items. To offer this quick turnaround, FastTouch pieces are not created with our fully-cast process. Instead, the replicated prints are laser-engraved, resulting in slightly less tactile definition, but greater visual definition.
Same-day production requires a rush premium in the price that includes an upgrade to Next Day Air delivery. Orders received for same-day production by 12 PM (noon) Central Time, Monday – Friday will be ready to ship by 3 PM the same day.
FastTouch keepsakes ordered after 12 PM will ship the following business day. Upgraded Next Day Air delivery does not include $18 flat shipping rate. Please do not expect to receive these pieces within 24 hours, as delivery time still applies.
Shipping
Shipping times will be determined by your location and the shipping method you select(ed) at check-out. Our standard shipping method is UPS.
All shipping time frames are in addition to the time it takes to create your keepsake(s).
- Orders totaling more than $1,000 must be signed for. “Signature not required” is not an available option.
- Orders shipping to Alaska and Hawaii should anticipate an additional week's time to receive keepsakes and will be shipped USPS.
- Orders shipping to P.O. Boxes will be shipped USPS.
- Orders containing cremated remains are shipped USPS, which charges a special handling fee in addition to the standard shipping cost.
- Expedited shipping services are available if needed.
If you have any questions on your order or timing, please call Customer Service at 877.848.6243 (or 847.381.9000 if outside the US).
*A complete order is defined as an order where all details are clearly defined and a usable print(s) have been received.
Shipping Outside the U.S.
- Purchaser is responsible for all applicable import duties and taxes.
- For shipping prices to destinations other than the U.S. or Canada, please contact Customer Care.