All Sterling Silver and 14K White Gold keepsakes (excepting items that include Patina) are plated with Rhodium. Noble Bronze keepsakes are plated with Palladium. These hypo-allergenic coatings are highly scratch resistant and helps prevent tarnishing, letting keepsakes retain their just-new shine longer. Sterling silver keepsakes that include resin, but no patina, are plated prior to the resin is added and cannot be re-plated after creation. There is no charge for this service.
After being handcrafted by our artisans, Thumbies®, Buddies Pet Keepsakes®, Lifestyle, and Phoenix Collection® will be ready to ship out to you within 7 business days from receipt of the complete order.* If needed, rush orders can be completed in 3 business days (plus shipping time) for an additional fee.
Please Note: FastTouch™ Keepsakes ship the next business day for completed orders received M-F by 4:00 pm (Central).
FastTouch™ is Thumbies® next-day production, which we offer for a few select items. In order to offer this quick turnaround time, these pieces are not created with our usual fully-cast process. The result is a piece that is slightly less tactile than our other regular-production pieces, but otherwise quite similar.
Next-day production also requires we add a rush premium to the price. Orders received for next-day production by 12pm (noon) Central Time will be ready to ship by 3pm the following business day. Please do not expect to receive these pieces within 24 hours, but that they will ship next-business-day.
Shipping times will be determined by your location and the shipping method you select(ed) at check-out. Our standard shipping method is UPS.
If you have any questions on your order or timing, please call Customer Service at 877.848.6243 (or 847.381.9000 if outside the US).
*A complete order is defined as an order where all details are clearly defined and a usable print(s) have been received.