Most* Cremation keepsakes require the shipping of cremated remains before an order can be placed. Thumbies® offers a collection kit to make it convenient for you to collect a decedent’s remains & place the keepsake order.
If you’re are shipping multiple collection kits at one time, it’s CRITICAL to not mix each kit’s barcode with the barcodes from other kits. Commingled barcodes can lead to a decedent’s remains being misidentified as another individual’s.
If you have questions regarding collection, please call customer service at 877.848.6234 or 847.381.9000 outside the U.S.
The shipment of cremated remains is handled via the USPS which charges an additional handling fee for each shipment. This cost is added to your final total.
* Heritage Vessels are filled by the recipient and do not require the shipping of any cremated remains.