All Sterling Silver and 14K White Gold keepsakes (excepting items that include Patina) are plated with Rhodium. Noble Bronze keepsakes are plated with Palladium. These hypo-allergenic coatings are highly scratch resistant and helps prevent tarnishing, letting keepsakes retain their just-new shine longer. Sterling silver keepsakes that include resin, but no patina, are plated prior to the resin is added and cannot be re-plated after creation. There is no charge for this service.
Clean rhodium-plated silver with warm water and a mild liquid soap (like Ivory dishwashing soap) in a non-metal bowl. Rinse and dry with a soft polishing cloth immeditely to avoid mineral residue build up from the water.
Additionally, silver cream polish should never be used on stones or resin.
Our Elements™ line of keepsakes is made of a unique blend of high-tech materials. These keepsakes do not tarnish and their finish never needs re-polishing. Should the finish become smudged, simply wipe with a clean, soft cloth.
Our Phoenix Collection offers many options with resin. Resin can withstand most household chemicals, but avoid exposure to DEET, which is commonly found in insect repellents. As noted above, also do not use silver cream polish or liquid tarnish remover on resin.
Leather cords can be cleaned by gently wiping with a damp cloth. If you want to use a leather cleaning product, be careful not to make contact with the keepsake material or metal closures.