All Sterling Silver and 14K White Gold keepsakes (excepting items that include Patina) are plated with Rhodium. Noble Bronze keepsakes are plated with Palladium. These hypo-allergenic coatings are highly scratch resistant and help prevent tarnishing, allowing keepsakes to retain their just-new shine longer. Sterling silver keepsakes that include resin, but no patina, are plated prior to when the resin is added and cannot be re-plated after creation. There is no charge for this service.
Clean rhodium-plated silver with warm water and a mild liquid soap (like Ivory dishwashing soap) in a non-metal bowl. Rinse and gently rub dry with a soft polishing cloth immediately to avoid mineral residue build up from the water.
Additionally, silver cream polish should never be used on stones or resin.
Our Elements™ line of keepsakes is made of a unique blend of high-tech materials. These keepsakes do not tarnish and their finish never needs re-polishing. Should the finish become smudged, simply wipe gently with a clean, soft cloth.
Our bronze keepsakes should be cleaned with warm water and a mild liquid soap (like Ivory dishwashing soap).
Our Phoenix Collection offers many options with resin. Resin can withstand most household chemicals, but avoid exposure to all organic solvents. As noted above, also do not use silver cream polish or liquid tarnish remover on resin.
Leather cords can be cleaned by gently wiping with a damp cloth. If you want to use a leather cleaning product, be careful not to make contact with the keepsake material or metal closures.