Your satisfaction is our top priority. We are committed to quality in workmanship, metals, engraving, and our customer service.
Due to the personal nature of our keepsakes, Thumbies® does not accept returns for refunds except in extraordinary circumstances. We are happy to render any adjustments to your piece for a fee to cover our labor costs, such as a change to an engraving or a stone swap.
Thumbies® warrants its products to be free from defects in material and workmanship for a period of one year. Repairs not covered in this warranty include:
If you believe you have a defective keepsake, please contact Customer Care team by either phone or email:
We will evaluate your claim and respond with the status.
The best way to ensure satisfaction is to evaluate all your options for customization before ordering, and to work with your purchase source to get the clearest possible scan.
Outside of this warranty, cost for repairs to damaged or worn pieces are based on standard jewelry repair costs.